Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions (“Terms”) form a legal agreement between you and Digital Up Solutions (“we”, “us”, “our”), a digital agency based in Multan, Pakistan. By accessing our website at https://digitalupsolutions.online, creating an account, placing an order or using our services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website or our services.

2. Our Services

We provide the following digital services, as described on our website and in any proposal we send you:

• Digital marketing, including social media management and paid advertising campaigns
• Search engine optimization (SEO)
• Website development
• UI/UX design
• Shopify development
• GoHighLevel (GHL) setup and automation

We may add, change or discontinue services at any time. Descriptions on the website are summaries; the agreed scope for your project is set out in Section 5.

3. Eligibility

You must be at least 18 years old and able to enter into a binding agreement. If you order on behalf of a business, you confirm that you have authority to bind that business to these Terms.

4. Client Account and Portal

• You must provide accurate and current information when you register or place an order.
• You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use.
• Your account gives you access to orders, invoices, support chat and project updates. We may change or improve portal features from time to time.
• We may suspend or close accounts that provide false information or breach these Terms.

5. Orders, Proposals and Scope

Placing an order on our website is a request for the selected service. A contract is formed when we confirm the order, send a proposal or invoice that you accept, or begin work. The scope of each project (deliverables, features, revision rounds and timeline) is defined by the service description, proposal, invoice and any written messages we agree in the portal, by email or on WhatsApp.

Requests that go beyond the agreed scope are treated as change requests and may be quoted and charged separately. Prices shown as “Starting from” are entry packages; the final price depends on your requirements and will be confirmed before work begins.

6. Pricing and Payments

• All prices are in Pakistani Rupees (PKR) unless stated otherwise and exclude any applicable taxes or bank and payment-provider charges.
• Payment is made through the methods offered at checkout or on your invoice, such as bank transfer or mobile wallet.
• Unless your proposal says otherwise, work starts after payment, or an agreed advance, is confirmed. Larger projects may be billed in milestones.
• Recurring services such as monthly marketing or SEO are billed in advance for each billing period.
• Third-party costs are not included unless stated. Examples are advertising budgets paid to platforms, domains, hosting, premium themes, plugins, stock assets and software subscriptions.
• If an invoice is overdue, we may pause work until it is paid. We may also charge reasonable costs of collection where permitted by law.

7. Client Responsibilities

To deliver on time, we need your cooperation. You agree to:

• provide the content, brand assets, access and information we reasonably request, in good time;
• give feedback and approvals promptly. Delays on your side may extend the timeline;
• make sure you own or have permission to use everything you supply, including text, images, logos and trademarks; and
• keep your own backups of important data and accounts.

8. Communication and Project Updates

We post project updates, links and files in your client portal, and you can message us through Support Chat. Our team is generally available Monday to Saturday, 10 AM to 8 PM (PKT). We aim to reply promptly, but response times are not guaranteed. Updates posted in the portal count as written communication between us.

9. Timelines, Revisions and Approval

• Timelines we give are good-faith estimates, not fixed guarantees, and depend on prompt client input and third-party platforms.
• The number of revision rounds is stated in your proposal or service description. If none is stated, we include a reasonable number of revisions within the agreed scope.
• Additional revisions or new features beyond the scope may be charged as change requests.
• When we deliver work, please review it and send feedback in the portal. Work is treated as accepted once you approve it, use it publicly, or do not respond within a reasonable period after delivery.

10. Cancellations and Refunds

• Before work begins: you may cancel and receive a refund of what you paid, less any non-recoverable payment-processing or third-party costs.
• After work begins: you will be charged for work completed and for any third-party costs already committed up to the date of cancellation. Any prepaid amount for work not yet delivered will be refunded.
• Recurring services: you may cancel with written notice before your next billing date. The current billing period, once started, is not refundable.
• Advertising spend already paid to ad platforms cannot be refunded by us.
• Approved refunds are normally processed within 7 to 14 business days using the original payment method where possible.

To cancel or request a refund, message us through Support Chat or email info@digitalupsolutions.online. Specific terms in a signed proposal take priority over this section.

11. Intellectual Property

• Once you have paid in full, you own the final deliverables created specifically for you, such as your approved designs and website content.
• We keep ownership of our pre-existing materials, tools, code libraries, templates and know-how. We grant you a licence to use them as part of your deliverables.
• Third-party assets such as fonts, plugins, themes and stock images remain subject to their own licences.
• Our website, branding and content are protected by intellectual property laws. You may not copy or reuse them without our written permission.
• Unless you ask us in writing not to, we may show completed work in our portfolio and marketing, without disclosing confidential information.

12. No Guarantee of Results

Digital marketing, SEO, advertising and automation depend on factors outside our control, including search engine and platform algorithms, competition, budgets and market conditions. We use professional skill and care, but we do not guarantee specific rankings, traffic, leads, sales or revenue.

13. Third-Party Platforms

Some services rely on third-party platforms such as Google, Meta, Shopify, GoHighLevel, WordPress and payment providers. Their terms, pricing, features and availability are outside our control. We are not responsible for changes, outages, account suspensions or policy decisions made by these platforms.

14. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only for the purposes of the project, unless disclosure is required by law or the information is already public. This obligation continues after the project ends.

15. Acceptable Use

When using our website, portal, chat and file upload features, you agree not to:

• break any law or infringe anyone else’s rights;
• upload malware, harmful code or unlawful, abusive or deceptive content;
• attempt to gain unauthorised access to our systems or other users’ accounts;
• send spam or harass our team or other users; or
• interfere with the security or normal operation of the website.

16. AI Assistant

Our website may include an AI chat assistant. Its replies are automated, may contain errors, and are for general information only. They are not a quote, contract, professional advice or a binding commitment. Prices and terms are confirmed only in a written proposal, invoice or message from our team.

17. Disclaimers

Our website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we do not give any warranties, express or implied, including about uninterrupted or error-free operation, and we do not accept responsibility for content on third-party sites.

18. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses, including loss of profit, revenue, data or business opportunity. Our total liability for any claim arising from a service is limited to the amount you paid us for that specific service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

19. Indemnification

You agree to compensate us for losses, claims and reasonable costs arising from content or materials you provide that infringe third-party rights or break the law, or from your breach of these Terms.

20. Suspension and Termination

We may suspend or end your access or a project if you materially breach these Terms, fail to pay, or use our services unlawfully. You may stop using our services at any time, subject to Section 10. Provisions that by their nature should survive termination, such as payment, intellectual property, confidentiality and limitation of liability, will continue to apply.

21. Force Majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, such as natural disasters, power or internet outages, platform downtime, strikes, government action or other emergencies. The affected party will notify the other and resume performance as soon as reasonably possible.

22. Privacy

We handle personal information as described in our Privacy Policy, which forms part of these Terms.

23. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date shows the latest version. Changes apply to new orders and to your continued use of the website from the date they are posted. Projects already agreed in writing continue under the terms accepted when they started, unless both parties agree otherwise.

24. Governing Law and Disputes

These Terms are governed by the laws of Pakistan. If a dispute arises, both parties will first try to resolve it in good faith through discussion. If it cannot be resolved, the courts located in Multan, Pakistan will have jurisdiction.

25. General

• Entire agreement: these Terms, together with any accepted proposal or invoice, are the whole agreement between us on their subject.
• Severability: if any part is found unenforceable, the rest remains in effect.
• No waiver: failing to enforce a right does not mean we give it up.
• Assignment: you may not transfer your rights under these Terms without our written consent.